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IT Solutions for the
Retail Industry
We provide customized maintenance and support services in the evolving landscape of retail, businesses face challenges like changing consumer behaviors, increased demand for personalized experiences, and the need for secure, efficient operations. Embracing proactive, long-term technology strategies is essential to enhance customer satisfaction, ensure competitiveness, and build resilience.
Why choose 
?
More than 28 years
of experience
Top 10 Cisco Partners
in Mexico and LATAM
+ 15,000 sites
with successful implementations
CISCO Certifications
on all architectures
Key Challenges in the Retail Industry:
1. Adopting New Technological Tools
Implementing advanced tools for employees in both physical and digital stores to achieve efficient operations through data analysis and automation.
2. Strengthening Logistical Networks
Developing strategies that include enhancing logistical networks to meet order volumes promptly. Implementing appropriate technology and offering multi-platform access facilitates the customer purchasing process and maintains high levels of satisfaction.
3. Ensuring Secure and Scalable Networks
Implementing secure, flexible, and scalable networks to protect corporate and customer banking information by identifying and blocking cybersecurity threats. This is crucial due to the interaction and data exchange between stores and customers using various devices.
Our Approach to Long-Term Operational Benefits
At PlanNet, we aim to transform your investment into a long-term operational benefit. Before selecting a solution, it’s crucial to define the capabilities you seek to develop in your company.
Our value proposition begins with a robust pre-implementation consulting process that includes:
1. Understanding your current challenges
2. Comprehending your business objectives
3. Diagnosing your company’s digital skills
4. Proposing tailored technological solutions and implementation processes that meet your specific needs
Common Technological Solutions in the Retail Industry
Customer
Experience
Omnichannel Engagement and Purchasing: Customers can find, order, and receive products whenever, wherever, and however they want by leveraging real-time inventory information to improve order accuracy and inventory management.
Digital Advertising and Communication: Manage digital content and distribute it to screens of all sizes throughout the company.
Intelligent Contact Center and Experience Management: Equip employees with the necessary information to enhance the customer experience and increase brand loyalty.
Employee
Productivity
Assisted Selling: Provide a personalized customer experience by assisting employees in delivering tailored recommendations during the sales process.
Training and Digital Communication: Maintain staff communication within a store by leveraging wireless and video sources to provide contextual and personalized information about products and services.
Intelligent Contact Center and Experience Management: Establish mobile connectivity throughout the store to obtain information on customer and employee presence, proximity, and location in stores, distribution centers, and administrative offices.
Physical and Cybersecurity for Retail
Security and Surveillance: Monitor the store and other environments to ensure the safety and security of customers and associates.
Retail Loss Prevention: Reduce inventory shrinkage due to theft and fraud by implementing product tracking, video surveillance, and video analytics.
Secure and Scalable Connectivity: Connect stores securely and prioritize traffic to ensure operation and reliability by implementing a flexible and scalable network.
Threat Defense: Protect corporate and customer information by identifying and blocking cybersecurity threats.
Smart
Operations
Wireless and Video Analytics: Understand the presence, proximity, and location of customers and associates in stores and other locations.
Multi-Cloud Connectivity: Connect your company securely and seamlessly with cloud applications and services.
Point-of-Sale Application Monitoring: Identify potential issues or performance failures through monitoring equipment with sensors within points of sale to ensure functionality.
Smart and Efficient Store Management: Reduce costs and optimize resources with a sustainable approach to managing stores and administrative offices.
Distribution Center Operations: Monitor and manage equipment and processes in distribution and fulfillment centers to improve efficiency through intelligent wireless networks
Contact one of our experts
What does our consulting include?
- Analysis and understanding of the company’s current situation
- Definition of business objectives
- Proposal and implementation design of technological solutions
- Trial period for the suggested solution
*Required data
Privacy policyCompetitive Advantages of Our IT Solutions
- Enhance the precision of orders and inventory so customers can find, order, and receive products when, where, and how they want
- Equip employees with the necessary information and tools to provide excellent service, increasing customer satisfaction and loyalty
- Minimize inventory shrinkage and the impact of cyberattacks by implementing robust security measures
- Identify potential issues or performance failures through monitoring equipment with IoT sensors connected to the network to ensure the functionality of your equipment
- Enhance the efficiency of processes in distribution and fulfillment centers
